_____ DUST - Dust will be generated from ripping up and removing existing floor coverings, cutting and installing the material. Our installers will do everything possible to minimize dust; however, it is not possible to eliminate it. Hopkins Carpet One does not pay or reimburse for cleaning up dust.
_____BUBBLES - You may notice some bubbles in your sheet vinyl floor after installation. This is common and they generally dissipate within 24 hours. If they are still visible after 24 hours, please contact the installation department 952-933-6422.
_____VINYL TILES AND PLANK FLOORS - These products by nature are designed to have a “tile” or “wood” appearance. You will notice lines and minor gaps in these products. Color and style will greatly affect the visibility of lines and gaps. Gapping and movement will occur with extreme temperature changes.
_____ GROUTABLE VINYL - If you have selected a groutable vinyl tile please be aware that the grout may be done on a separate day from the installation of the vinyl. Grout must cure 72 hours before applying any water to the floor. You may notice a slight grout haze after the grouting is done. This can be buffed off 24 hours after the grout has been installed with a damp towel or sponge.
_____PROTECTION - Do not move any heavy appliances or objects across your floor without protecting it first. Vinyl can tear and gouge. Protect your floor by installing felt pads on all furniture and chairs. Rolling chairs can damage a vinyl floor quickly. Keep the area where rolling chairs are free of sand and dirt. There is no warranty against damage caused by rolling chairs.
_____ WALLS/BASEBOARDS NAIL POPS - Our installers will use caution while in your home to prevent marking baseboards and walls however some minor scratching and marking can occur during removal of your old flooring and installation of your vinyl. Hopkins Carpet One is not responsible nor do we reimburse for minor scratches or marks.
_____ PLUMBING - You must arrange to have your toilets reset, connect gas and water lines. Our installers are not licensed nor insured to provide these services.
_____ FLOORING PREP/UNFORESEEN SUBFLOOR ISSUES - While the estimator is in your home he will determine what is needed to properly prepare your sub-floor for installing your vinyl floor. There are times unforeseen issues will arise upon removing your existing floor. Items such as old adhesives, loose sub-floor, rot, insect damage or mold must be addressed before installing your new vinyl floor. If we can repair the floor, an extra charge will apply. In some cases repairs must be performed by another contractor at which point your floor will not be installed until the damage is repaired. Hopkins Carpet One is not responsible for unforeseen issues.
_____ PREPARATION - Please remove all personal items, clothing, toys, small furniture, breakables, remove china from hutch, empty bottoms of closets, remove linens from beds, remove drawers from dressers, disconnect and remove any electronics, computers, TV’s. It is important to have this completed before the installer arrives at your home. Hopkins Carpet One does not move delicate items such as grandfather clocks, pianos, large entertainment units and pool tables. Please make arrangements in advance to have these items moved. Your HVAC system must be operational for us to install your floor. The temperature must remain at a minimum of 65 degrees 24 hours before and after. If your floor squeaks, please mark the area.
_____ REMOVING DOORS - We will remove doors and re-hang them as needed, however if they need to be cut the installer will leave them off so you can arrange to have them cut or we can provide this service is beyond our scope.
_____ SUB-FLOOR SQUEAKING - After your floor is installed you may notice some squeaking. In most cases your base sub floor is causing the noise. It is not possible to predict or stop squeaks. The installer will check your existing sub floor for loose panels and secure them. However, your floor may go through an entire heating/cooling cycle before squeaks develop. Squeaks are not covered by Hopkins Carpet One or the manufacturer.
_____ MOLDINGS/TRIM - Moldings and trim are made to coordinate with our wood not to match it. Generally it is made in a separate factory and due to the variations that are inherent with natural wood there may be some noticeable differences.
_____ EXTRA MATERIAL - A waste factor ranging from 2 to 10% is typically used when calculating waste for your job. width, direction, layout can all affect your job and the amount of left over material. We will leave the left over material with you. Please keep the material in a flat, dry area for any future repairs. Left over material is not returnable.
_____ ELECTRICAL/ALARM WIRES AND PIPES - Hopkins Carpet One is not responsible for cut, pierced, or broken electrical/alarm wires or pipes that are improperly placed/ran in walls, along baseboards, under floors and not in accordance with your local building code.
_____ MAINTENANCE - Vary according to manufacturer and materials selected. Ask your sales representative for details.
_____ WARRANTIES - Vary according to manufacturer and materials selected. Ask your sales representative for details. Or reference our website: https://www.hopkinscarpetonehopkins.com/flooring-guide/warranty/our-warranties
_____ BEAUTIFUL GUARANTEE- At Hopkins Carpet One Floor we know how important it is for you to feel confident in your flooring selection. Therefore, we strive to ensure that the floor we’ve created together is as beautiful as the one in your dreams. If not, we’ll replace it for free. That’s what we call The Beautiful Guarantee®. Ask your sales representative for details. Or reference our website: https://www.hopkinscarpetonehopkins.com/flooring-guide/warranty/our-warranties
Please understand an extra service charge may apply for any extra work incurred due to unforeseen problems with your sub-floor or lack of proper preparation leading to extra time spent on your job by the installers.
Thank you for contacting Carpet One Floor & Home. Your local flooring expert will reach out to you regarding your inquiry.