Residential Limited Installation Warranty for all Mill ordered carpet, hardwood, laminate, and resilent flooring.
Hopkins Carpet One guarantees the quality of installation of our authorized installer to be professional and in keeping with the standards set by the flooring industry. Should further services be required attributable to the original installation of your flooring, Hopkins Carpet One will return and provide services at no cost to you for 2 years from the original installation date.
To whom does this warranty apply?
This Residential Limited Installation Warranty applies to the original purchaser of the flooring product at the original installation site only and shall not apply to subsequent owners or renters of the floor or the residence in which such flooring product is installed.
What is covered by this limited installation warranty?
The warranty covers additional service which may be required in order to fix installation defects resulting from the original installation of your floor by our Hopkins Carpet One authorized installer.
What is not covered by this limited installation warranty?
The Limited Installation Warranty does not cover any defects not attributable to the original installation of your floor, including but not limited to wear, performance failures, indentations, scratches, stains, fading, discoloration or damage to your floor which is directly or indirectly is caused by:
- lack of proper care and maintenance
- misuse or abuse (being any use of the flooring which is unreasonable considering the normal and expected uses of waterproof floors in residences);
- negligence, excessive moisture, hydrostatic pressure or moisture from the subfloor or other conditions that result in water or moisture being under floor, wet mopping, steam
- cleaning, erosion, pebbles, sand or other abrasives, narrow or spiked-heel shoes, cleats or boots, pets burns, cuts, damage caused by vacuum cleaner beater bars and metal casting wheels, water or moisture ‘wicking up’ through the subfloor;
- abnormal environmental conditions, excessive temperatures or excessive exposure to sunlight; use of latex or rubber-backed floor mats and discoloration caused by asphalt; and/or casualty events and abnormal use or conditions, including but not limited to those involving water saturation, damage caused by flooding, plumbing, leaky pipes, faucets, or household appliances, and failures normally covered by homeowners’ insurance (such as water from fires, storms or floods); damage from smoke, fire, earthquakes, tornadoes, hurricanes, or other acts of God, uncontrolled humidity and/or temperatures in the residence, exposure to extreme heat, dryness, insects, or stains as a result of chemical or industrial products, other than recommended cleaning products; damage due to extended direct exposure to sunlight, mold or mildew, or installation over insufficient substrates.
- This warranty excludes coverage for damage caused by furniture weight, insufficient furniture protection and by moving appliances or heavy furniture without protecting the floor.
- Improper alterations of the original manufactured product are not covered by this Limited Installation Warranty. Normal characteristics are not construed as defects. This Limited Installation Warranty does not cover differences in color between samples or photographs and colors of installed floors.
- Repair or replacement of your floor under limited installation warranty includes materials and labor (removal of old floor, disposal and re-installation of your new floor). Labor to remove baseboards and quarter-round, move furniture, permanent construction (built-ins, cabinets and bookcases), appliances, toilets, sinks, equipment, electronics, large and specialty items (such as pianos, organs, exercise equipment, and aquariums), and other obstacles to installation are your responsibility. Failure to remove all such obstacles from applicable areas prior to installation may delay installation of your new floor. Replacement of such obstacles and further replacement of baseboards and quarter-round and painting of baseboards, quarter-round and surrounding walls following the installation of your replacement floor are also your responsibility.
- Claims made after the warranty period ends, or additional claims made after the first replacement is performed, will not be accepted by Hopkins Carpet One Floor & Home.
- All custom installations of flooring products, including but not limited to custom installation of patterns, medallions, or a border, are excluded from The Limited Installation Warranty. No replacement of custom installed flooring is covered.
How to file your claim under your limited installation warranty.
If you feel your flooring was improperly installed, contact the store directly and we will work with our operation manager to schedule a site visit to perform a proper inspection. We may decide to involve the manufacturer to confirm improper flooring standards.
What will Hopkins CARPET One do to resolve your claim.
Your retailer will work with you to verify your warranty claim and will notify you if or when your claim has been accepted. If your claim is warranted, I will repair or replace the area affected by such installation defects. – Hopkins Carpet One will not be required to replace your entire floor. Installation defects under this Limited Warranty will be repaired, or if repair is not feasible, then replaced with the same style of waterproof flooring, if available or, if not available, with the style of flooring that most closely approximates the originally installed flooring product, in the discretion of Hopkins Carpet One. Repairs will be made by the original installer who was contracted to provide the service or may engage another installer if the original is no longer under contract.
